Frequently Asked Questions

Guaranteed rent means we pay you a fixed amount every month regardless of whether the property is occupied or if tenants pay their rent. We assume all the risks of being a landlord while you enjoy predictable, stress-free income. You receive your payment on the same date each month, directly to your bank account.

Our management fee is typically 10-12% of the monthly rent, which is deducted before your guaranteed payment. This covers all management services - there are no hidden fees for maintenance coordination, inspections, or tenant sourcing. We provide transparent monthly statements showing all income and expenses.

We handle all maintenance and repairs. For tenant-caused damage, we use the security deposit to cover costs after proper assessment. For normal wear and tear, we manage repairs through our maintenance fund. Major structural issues are discussed with you before proceeding, and we always obtain competitive quotes.

We typically offer 3-5 year management agreements to provide income stability for landlords. These agreements include break clauses (usually 2-3 month notice periods) and fair termination terms to ensure flexibility for both parties. We believe in building long-term relationships based on trust and performance.

Yes, we manage properties across the UK. Our network of local contractors, combined with our digital management systems and regional offices, allows us to effectively manage properties regardless of location. We have teams strategically located to provide local support while maintaining our national standards.

We have a dedicated legal team that handles all tenant disputes, arrears, and if necessary, eviction proceedings. Our process includes formal notices, court proceedings if required, and professional bailiff services. You're protected from the stress and cost of legal proceedings - it's all included in our service.

Yes, you can choose your level of involvement. Most landlords prefer full hands-off management, but we can involve you in major decisions like significant repairs, property improvements, or tenant selection if desired. We provide regular updates and you have 24/7 access to your property portal.

We can typically take over management within 2-4 weeks, depending on the current status of your property and any necessary compliance work needed. For vacant properties, we can often start immediately. We work efficiently to ensure a smooth transition with minimal disruption to your income.

We use a rigorous screening process including credit checks, employment verification, previous landlord references, Right to Rent checks, and affordability assessment. We only place tenants who meet our strict criteria, giving you peace of mind.

Tenants report issues via our app, website, or phone. Emergency repairs are addressed rapidly, urgent issues within 24 hours, and non-urgent repairs within a few working days. We use vetted contractors and obtain competitive quotes for larger jobs.

We conduct quarterly inspections for all managed properties, including condition checks, compliance verification, and photos. You receive a detailed report after each inspection, with additional inspections available if needed.

We manage all required certificates including Gas Safety, Electrical Installation Condition Reports, EPC, and PAT testing (where applicable). We track expiry dates and arrange renewals automatically to keep you compliant.

You'll receive your guaranteed rent payment on the same date each month, typically between the 1st and 5th. Payments are made via direct bank transfer, with a detailed monthly statement available in your portal.

We deduct the agreed management fee and any approved property-related expenses (such as maintenance, compliance renewals, and other agreed costs). You receive clear statements and receipts for transparency.

Yes. We provide annual summaries of income and expenses and accountant-friendly documentation to help simplify your tax return (including SA105-ready breakdowns where applicable).

We can support the sale process by coordinating viewings around tenant schedules and managing communication. If you prefer a quick sale option, we can also discuss alternative routes based on your goals.