What We Manage
Comprehensive property management covering every aspect of being a landlord.
Tenant Management
Complete tenant lifecycle management from sourcing to check-out
We handle the entire tenant process from start to finish, ensuring you have reliable, well-vetted tenants who pay on time and care for your property.
1. Tenant Sourcing & Marketing
- Professional photography and video tours
- Strategic listing across multiple platforms (Rightmove, Zoopla, etc.)
- Compelling property descriptions highlighting key features
- Virtual viewing options for remote applicants
2. Tenant Screening & Selection
- Comprehensive credit checks and referencing
- Employment verification and income assessment
- Previous landlord references and rental history
- Right to Rent checks and identity verification
- Risk assessment and tenant profiling
3. Tenancy Setup & Move-In
- Professional viewing management
- Tenancy agreement preparation and signing
- Deposit registration with protected scheme
- Detailed inventory and condition report
- Tenant orientation and welcome pack
4. Ongoing Tenant Relations
- Regular tenant communication and support
- Rent collection and arrears management
- Tenant welfare checks and relationship management
- Issue resolution and complaint handling
- Tenant retention strategies
Our Tenant Management Success:
Property Maintenance
24/7 maintenance and repairs handled by trusted professionals
Keep your property in optimal condition with our comprehensive maintenance services, handled by our network of vetted contractors.
Emergency Repairs
- 24/7 emergency repair hotline
- Rapid response times (typically within 2 hours)
- Gas leaks, electrical faults, water leaks
- Heating breakdowns in winter months
- Security breaches and lockouts
Scheduled Maintenance
- Regular property inspections (quarterly)
- Annual gas safety checks and certificates
- 5-year electrical installation condition reports
- PAT testing for electrical appliances
- Gutter cleaning and exterior maintenance
Planned Works & Improvements
- Kitchen and bathroom refurbishments
- Decorating and redecoration projects
- Carpet replacement and floor refurbishment
- Window and door replacements
- Energy efficiency improvements
Contractor Network
- Vetted and approved contractors only
- Public liability insurance verified
- Competitive pricing through bulk agreements
- Quality workmanship guarantee
- Regular performance reviews
Maintenance Request Process:
Report Received
Tenant reports issue via app, phone, or email
Assessment
Our team assesses urgency and required action
Contractor Dispatch
Appropriate contractor assigned and dispatched
Completion & Follow-up
Work completed and quality checked
Legal & Compliance
Full regulatory compliance and legal protection for landlords
Stay protected and compliant with all landlord regulations through our comprehensive legal and compliance management services.
Gas Safety
- Annual Gas Safety Certificate (CP12)
- Gas appliance servicing
- Carbon monoxide alarm installation
- Gas safety record keeping
Electrical Safety
- 5-year Electrical Installation Condition Report
- Portable Appliance Testing (PAT)
- Emergency lighting testing
- Smoke and heat alarm installation
Documentation
- Energy Performance Certificate (EPC)
- How to Rent Guide provision
- Prescribed information for deposits
- Right to Rent documentation
Legal Protection
- Section 21 and Section 8 notices
- Deposit dispute resolution
- Eviction proceedings management
- Legal advice and representation
Insurance & Protection
- Building insurance requirements
- Rent guarantee insurance
- Legal expenses insurance
- Emergency cover arrangements
Regular Audits
- Quarterly compliance audits
- Certificate expiry monitoring
- Legislation change updates
- Best practice implementation
Why Compliance Matters
Non-compliance can result in fines up to £30,000, invalidated insurance, inability to serve eviction notices, and criminal prosecution in severe cases. We ensure you're always protected.
Included as standard:
Audit
We review certificates and current compliance status
Arrange
We book inspections and remedial works if needed
Track
Expiry monitoring and reminders handled by us
Document
Records stored and provided when required
Financial Management
Transparent financial reporting and guaranteed payments
Complete financial oversight with transparent reporting and guaranteed monthly payments directly to your account.
Income Management
- Guaranteed monthly rent payments
- Market rent reviews and adjustments
- Late payment chasing and arrears management
- Direct bank transfer to your account
Expense Management
- Maintenance and repair cost management
- Utility bill payments and management
- Service charge and ground rent payments
- Contractor payment processing
Reporting & Documentation
- Detailed monthly statements
- Annual tax documentation (SA105 ready)
- Expense receipts and records
- Financial performance analysis
Financial Optimisation
- Rent optimisation strategies
- Cost-saving opportunities identification
- Return on investment analysis
- Property performance benchmarking
Example Monthly Financial Statement:
Income
Expenses
Additional Specialised Services
Property Inspections
Regular inspections with clear reporting and photos to protect your investment.
- Quarterly inspections
- Condition reports with photos
- Tenant welfare checks
- Drive-by inspections
Vacancy Management
Minimising void periods and managing property turnover between tenancies.
- Turnaround management
- Deep cleaning coordination
- Property preparation
- Marketing during voids
Portfolio Management
Comprehensive management for landlords with multiple properties.
- Centralised management
- Bulk contractor rates
- Portfolio reporting
- Strategic planning
Landlord Support
Dedicated support and advice for all your landlord needs.
- Dedicated account manager
- 24/7 support line
- Legal advice access
- Educational resources
Ready for Hassle-Free Property Management?